1. Introduction

Welcome to Isurf Global Services Limited ("we," "our," "us"). These Terms of Service ("Terms") govern your use of our website, services, and any related products or offerings provided by Isurf Global. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

Isurf Global is a leading Business Process Outsourcing (BPO) company based in Lagos, Nigeria, providing top-tier solutions including Call Center Services, Back-Office Support, Background Checks, Human Resources Outsourcing, and Facility Rentals.

2. Our Services

Isurf Global provides a comprehensive range of BPO services designed to help businesses streamline operations and enhance efficiency. Our services include:

• Call Center Services — 24/7 customer support, inbound/outbound calling, and issue resolution.
• Back-Office Services — Administrative support, data entry, document processing, and workflow management.
• Background Checks — Comprehensive employee screening and verification services.
• Human Resources Outsourcing — Talent acquisition, payroll processing, compliance, and HR administration.
• Facility Rental — Workspace and facility rental solutions tailored to business needs.
• Training Programs — Skill enhancement and corporate training solutions.

All services are delivered by our highly trained workforce using state-of-the-art technology and industry best practices.

3. User Obligations

By using our website and services, you agree to:

• Provide accurate, current, and complete information when requested.
• Maintain the confidentiality of your account information and passwords.
• Notify us immediately of any unauthorized use of your account.
• Use our services only for lawful purposes and in compliance with all applicable laws.
• Not interfere with or disrupt the operation of our website or services.
• Not attempt to gain unauthorized access to any part of our systems.

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, videos, software, and documentation, is the property of Isurf Global Services Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from our website without our prior written consent.

• Logo and Brand Assets: The Isurf Global logo and brand marks are registered trademarks of Isurf Global Services Limited.
• Client Data: All client data and confidential information remain the property of the respective client.
• Third-Party Content: Content provided by third parties is subject to their respective intellectual property rights.

5. Confidentiality & Data Protection

Isurf Global is committed to protecting the privacy and confidentiality of our clients' information. We employ industry-standard security measures to safeguard data against unauthorized access, disclosure, or misuse.

• Data Security: We use multi-layered encryption, firewalls, and secure data storage protocols.
• Access Control: Access to client data is restricted to authorized personnel only.
• Compliance: We comply with applicable data protection laws and regulations.
• Non-Disclosure: We will not disclose client information to third parties without consent, except as required by law.

For more details, please refer to our Privacy Policy.

6. Payment Terms

Fees for services are as agreed upon in the service agreement or contract between Isurf Global and the client. Payment terms are specified in individual contracts and may include:

• Service Fees: Charges for services rendered based on scope and volume.
• Invoicing: Invoices are issued according to the terms of the service agreement.
• Payment Methods: Payments may be made via bank transfer, check, or other agreed methods.
• Late Payments: Late payments may incur interest or penalties as specified in the agreement.

7. Warranties & Disclaimers

Isurf Global provides services "as is" and "as available" to the extent permitted by law. While we strive for excellence, we do not warrant that:

• Services will be uninterrupted, timely, secure, or error-free.
• Results obtained from services will be accurate or reliable.
• Any errors in services will be corrected.

We make no warranties or representations, express or implied, regarding the suitability, reliability, or accuracy of our services for any particular purpose.

8. Limitation of Liability

To the fullest extent permitted by law, Isurf Global Services Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our services, including but not limited to:

• Loss of profits, revenue, or business opportunities.
• Loss of data or information.
• Business interruption or downtime.
• Any claims arising from third-party actions.

Our total liability shall not exceed the total fees paid by you for the specific service giving rise to the claim.

9. Termination

Either party may terminate a service agreement in accordance with the terms specified in the contract. We reserve the right to suspend or terminate access to our website or services if:

• You violate these Terms of Service.
• You fail to make required payments.
• We are required to do so by law.
• We decide to discontinue or modify our services.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Lagos, Nigeria.

11. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

Isurf Global Services Limited
Suite 17, 2nd Floor, Petrocam Filling Station Plaza,
Elf Bus Stop, Lekki, Lagos, Nigeria.

Email: info@isurfglobal.com
Phone: +234 916 766 0003
Phone: +234 812 958 0915